Refund policy

Every book is made just for your child, so here's how refunds work.

Before you approve your proof: Not happy with the proof? Tell us what's off and we'll fix it (one round of changes is included). If we still can't get it right, you get a full refund before anything is printed or delivered.

After you approve: Because each book is personalized, we can't accept returns or give refunds once you approve the proof.

Damaged or misprinted hardcovers: If your book arrives damaged or misprinted, email us a photo within 14 days of delivery and we'll reprint and ship it free.

Cancellations: You can cancel for a full refund any time before you approve your proof.

Questions? Email hello@originstorybooks.com and include your order number.